Service Request Ticket - # 77766

Service Request Information

CONTACT Name Nunez Herrera, Trixia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2021 02:35 PM
Department Phone 89462
Location Email herrerat@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181386[Edit Inv] (opens in a new window) Bldg/Room SSC 205
Service Tag GY9XDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. GY9XDW2 Location

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; Adobe CC [NAMED USER] MAY/JUNE2019;

Wired NIC 6C:2B:59:E8:02:E5

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Oct 21, 2021 04:57 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Moshe Martinez Oct 21, 2021 04:57 PM 
Delivered power cord today.
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Moshe Martinez Oct 07, 2021 03:20 PM 
Still needs power cord for her monitor
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Moshe Martinez Oct 07, 2021 02:16 PM 
Task reassigned to Moshe Martinez.
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Lauryn Aronson Oct 01, 2021 04:39 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Moshe Martinez Sep 30, 2021 01:31 PM 
****This is an outgoing email****
Hi Trixia,

I need some additional information regarding service request #77766

Description: New computer Setup 

This is Moshe with UCS. I gave you a call a little bit ago, but I was wondering if you were available today for me to come in and setup your computer? I'm available until 4 pm.

Best,
Moshe
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Public
Elliot Purl Sep 29, 2021 12:57 PM 
I can be available tomorrow at 1 pm if that works 
for you? If I don't need to be there I am fine 
with someone heading in and getting the computers 
set up. The cords are missing, just the computer 
and two monitors are on my desk.
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Elliot Purl Sep 29, 2021 12:57 PM 
Is available at 1pm tomorrow (9/30)
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Sam Sevugan Sep 22, 2021 01:01 PM 
I forgot to mention there are no cords or cables, 
just the computer and two monitors.
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Sam Sevugan Sep 22, 2021 01:01 PM 
Hi Sam,

The number is 20181386[Edit Inv]. I will be in the office 
today if someone is available to set things up. 

Thanks!

Trixia
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Sam Sevugan Sep 21, 2021 02:35 PM 
Greetings,

I am wondering if someone would be available to 
set up the computer in my new office RWEC 257? 

Thanks, 

Trixia Herrera
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