Service Request Ticket - # 77774

Service Request Information

CONTACT Name Crockett, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2021 03:55 PM
Department Bookstore Phone 88661
Location Email crocketts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150435[Edit Inv] (opens in a new window) Bldg/Room WUC 204
Service Tag 259HFB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 259HFB2 Location Accounting

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 18:66:DA:02:AD:0D

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Oct 26, 2021 10:50 AM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Oct 26, 2021 10:50 AM 
Returned 20150435[Edit Inv]. Installed programs manually.
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Moshe Martinez Oct 12, 2021 11:43 AM 
Brought back 20150435[Edit Inv]. Needed to swap out hard drive because old one was dead. Tried reimaging but it's down right now.
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Moshe Martinez Oct 07, 2021 03:43 PM 
I ran out of time and couldn't check on this.
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Moshe Martinez Oct 07, 2021 01:17 PM 
Task reassigned to Moshe Martinez.
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Moshe Martinez Oct 07, 2021 01:17 PM 
****This is an outgoing email****
Hi Sarah,

I need some additional information regarding service request #77774

Description: No Hard drive found error 

This is Moshe with UCS. Are you still having issues with the computer showing the "no hard drive" error message? 

Best,
Moshe Martinez
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Public
Elliot Purl Oct 06, 2021 01:02 PM 
Task reassigned to UCS Tech.
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Lourdes Salazar Sep 23, 2021 08:54 AM 
Task reassigned to Elliot Purl.
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Sam Sevugan Sep 22, 2021 04:17 PM 
We are open 9-5 right now, so any time between 
then, we'll be available.
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Sam Sevugan Sep 22, 2021 03:55 PM 
Hello,

We have a computer that we use for students and 
temps to sign in to the timeclock. It has a 
black screen saying there is no hard drive. 
I've attached a pic. We tried rebooting, but it 
still says this. Any way someone could come 
take a look?

Thank you
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