Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Sep 24, 2021 12:03 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170702 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	684H8L2	Description	Dell 13 3380 No-Touch Chromebook
	Serial No.	684H8L2	Location	PDR pile - broken
	CPU	Unknown
	OS	Chrome OS	Software	Google Chrome Management Console license, ED P0106584
	Wireless NIC	F8:63:3F:8E:AA:9E

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Oct 12, 2021 09:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Oct 12, 2021 09:04 AM	reset password after richard kavanagh set a one time password. was able to get in.	Add Attachment
Lourdes Salazar	Oct 11, 2021 10:18 AM	started helping him. waiting on richard, still isn't logged in.	Add Attachment
Lourdes Salazar	Oct 11, 2021 09:12 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Elliot Purl	Oct 08, 2021 08:40 AM	Task reassigned to UCS Tech.	Add Attachment
Elliot Purl	Oct 08, 2021 08:39 AM	Clicking Log-in on MPulse doesn't do anything, no error, the page just doesn't change.	Add Attachment
Elliot Purl	Oct 08, 2021 08:29 AM	Chromebook - logged into WOU Opened Chrome browser - logged into WOU Portal Opened VDI through WOU Portal Opened WOU Portal in VDI session Tried opening MPules - error occurred Link to Zoom Recording of the issue: Copy the link below to share this recording with viewers: https://wou- edu.zoom.us/rec/share/ZqK39AxzVJj8AGrkAhNYVM8D8bJM es24ZdG- TrZ4NmxSz2cCjEBkrZTOYr01Xgj5.R8NzG229l0RGYQyS Passcode: 0!k3W2kA	Add Attachment
Jennie Yang	Sep 24, 2021 12:03 PM	horseyr@ unable to use VDI though either portal link or downloaded version. Please check his account.	Add Attachment