Service Request Ticket

Service Request Information

CONTACT	Name	Piercy, Andrea	Date	Sep 24, 2021 03:15 PM
	Department	Financial Aid	Phone	88684
	Location		Email	piercya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20171324 (opens in a new window)	Bldg/Room	WEL
	Service Tag		Description	Xerox VersaLink C400/DNM Color Laser Printer XPPS
	Serial No.	7HB773021	Location	Student Use
	Model	C400/DNM	Hostname	finaid.wou.edu
	Notes	XPPS PROGRAM for supplies and repair Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages, STUDENT TECH(XPPS); NETWORKED IP ADDRESS:140.211.116.35	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:87:14

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Oct 25, 2021 10:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Oct 25, 2021 10:42 AM	88684 is her extension.	Add Attachment
Lourdes Salazar	Oct 12, 2021 09:55 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Elliot Purl	Sep 24, 2021 03:15 PM	Needed to map printer, sent directions, they were unable to find the printer, it doesn't seem to be showing up. They were able to map a different printer, so this isn't super urgent, but should still be taken care of when possible.	Add Attachment