Service Request Ticket

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Service Request Information

CONTACT	Name	Lobnibe, Isidore	Date	Sep 24, 2021 03:50 PM
	Department		Phone	88306
	Location		Email	lobnibei@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161093 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	C2QL2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	C2QL2H2	Location	PDR
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Addt'l SEPT2017 SR64910: Thomson Reuters Endnote X8 P0105157; Academic EViews 10 Enterprise Ed VISA2017006618; Stata/SE 15 Singleuser VISA2017006617;
	Wired NIC	D4:81:D7:D6:68:F4
	Wireless NIC	00:28:F8:FD:FE:71

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 08, 2023 10:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 08, 2023 10:02 AM	she brought back macbook, so closing ticket.	Add Attachment
Jack Martinis	Sep 01, 2023 03:41 PM	Loaner in two weeks pile, closing ticket after updating inventory.	Add Attachment
Kyla Aitaro	Aug 21, 2023 12:04 PM	brought back bag and charger as well.	Add Attachment
Kyla Aitaro	Aug 21, 2023 12:03 PM	placing in the in box.	Add Attachment
Kyla Aitaro	Aug 21, 2023 11:56 AM	user brought back this loaner 20161093	Add Attachment
Jack Martinis	Jul 13, 2023 11:03 AM	**This is an email** Hi Jack: Thanks for letting me know. Yes, I am currently teaching an online summer class and would have wished to finish the course with it. Can I turn it in after the course? A favor please Isidore	Add Attachment
Jack Martinis	Jul 12, 2023 03:30 PM	**This is an outgoing email** Hi Isidore, Description: Loaner for Isidore We were wondering if you still need the loaner PC. We no longer do long term loaners as we have been short on equipment recently. -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Monica Valencia	Jul 11, 2023 04:09 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Monica Valencia	Jul 11, 2023 04:09 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Monica Valencia	Jul 11, 2023 04:09 PM	We will need to get the loaner back. We no longer do long term loaners since we are low on equipment. If he still needs a laptop we can ask Nathan if he can get a GFA replacement	Add Attachment
Jack Martinis	Jul 11, 2023 11:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jul 11, 2023 11:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jul 11, 2023 11:41 AM	It says this loaner was a replacement at the time for a personal laptop that died, and as such, there is no computer for us to fix and thus replace the loaner with. How would we go about getting this laptop back / do we even want it back?	Add Attachment
Jack Martinis	Jul 11, 2023 11:40 AM	**This is an email** Hi jack: Yes, I still have it. Isidore	Add Attachment
Jack Martinis	Jul 11, 2023 11:37 AM	**This is an outgoing email** Hi Isidore, I need some additional information regarding service request #77795 Description: Loaner for Isidore I was curious if you are still using and or have this loaner laptop still? I'm trying to make sure inventory is up to date. -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Jacob Limas	Feb 10, 2023 11:37 AM	Looking at 80072, it's possible this was returned because they have another computer, but don't know. They will have to be emailed	Add Attachment
Sam Sevugan	Apr 25, 2022 02:45 PM	left a vm to let her know she can pick it up and inquired when she would be stopping by.	Add Attachment
Monica Valencia	Apr 25, 2022 02:44 PM	Laptop was having issues connecting to wifi. Removed and re-added wifi driver and now wifi is coming up. Laptop is up front	Add Attachment
Elliot Purl	Sep 24, 2021 03:50 PM	Personal laptop died, requested a loaner for use at home.	Add Attachment