Service Request Ticket - # 77799

Service Request Information

CONTACT Name Soderlund, Lars   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2021 08:25 AM
Department Humanities Division Phone 88325
Location Email soderlundl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200865[Edit Inv] (opens in a new window) Bldg/Room SAC 134
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4M2Q05N Location Graphic Design Student

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:11:24:5C


Bluetooth NIC 3C:06:30:1D:60:73

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Oct 14, 2021 07:58 AM 
Status changed from (2) Scheduled to (5) Completed
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Lauryn Aronson Oct 12, 2021 11:01 AM 
it... looks like he picked up his stuff yesterday? he at least said he was going to. double-checking with sam.
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Lauryn Aronson Oct 11, 2021 02:18 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Lauryn Aronson Oct 11, 2021 02:18 PM 
picking up today 2:30 or 2:40
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Lauryn Aronson Oct 11, 2021 01:51 PM 
****email****

Hi Laura,

I think that's all I need!  I'm the only person who needs administrative privileges.

I can come pick it up; it's a laptop, right?
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Lauryn Aronson Oct 08, 2021 10:33 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Oct 08, 2021 10:33 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Oct 08, 2021 10:32 AM 
****This is an outgoing email****
Hi Lars,

I need some additional information regarding service request #77799

Description: GFA replacing 20140795[Edit Inv]

Your computer is imaged and ready to be delivered and set up. 

Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. 

Will anyone else need admin rights besides you?

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Joanie Kinnaman Sep 27, 2021 03:31 PM 
inv#2021-0177
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Alix Karkanen Sep 27, 2021 08:25 AM 
laptop 20200865[Edit Inv]
doc 20200900[Edit Inv]
mon 20200781[Edit Inv]
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