Service Request Ticket - # 77800

Service Request Information

CONTACT Name Armstrong, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2021 08:31 AM
Department Health & Exercise Science Phone 88999
Location Email armstroj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200864[Edit Inv] (opens in a new window) Bldg/Room RWEC 229
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LRQ05N Location William Armstrong

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:1C:CC:3A


Bluetooth NIC 3C:06:30:19:5B:ED


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ncamuso20@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Camuso
Email

Public

Entered by Date Memo
Nathan Camuso Oct 15, 2021 12:08 PM
Status changed from (6) Ready to Deliver to (5) Completed
Add Attachment
Nathan Camuso Oct 15, 2021 12:08 PM
Delivered
Add Attachment
Alice Hodge Oct 14, 2021 01:00 PM
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
Add Attachment
Alice Hodge Oct 14, 2021 01:00 PM
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
Add Attachment
Alice Hodge Oct 14, 2021 01:00 PM
Available tomorrow (10/15) from 9:30-12.
Add Attachment
Alice Hodge Oct 11, 2021 11:10 AM
Task reassigned to Alice Hodge.
Add Attachment
Alice Hodge Oct 11, 2021 11:10 AM
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
Add Attachment
Alice Hodge Oct 11, 2021 11:10 AM
****This is an outgoing email****
Hello Jeff,

We were just following up with you regarding a service request that we have for you.  (#77800)

Description: GFA replacing 20150410[Edit Inv]

We have your new computer ready to be delivered and set up.  To prepare, if this delivery is replacing an existing station, please ensure that you move all of your files from that machine onto your H: drive or otherwise back them up.  Anything left on an old machine will not be accessible from your new one.  If you have any questions or need help backing up your data, please email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know your availability for the next few business days so that we can schedule a time to set it up with you.

Thank you,
Alice Hodge
UCS Student Tech
Add Attachment
Public
Lauryn Aronson Oct 08, 2021 10:37 AM
Task reassigned to UCS Tech.
Add Attachment
Lauryn Aronson Oct 08, 2021 10:37 AM
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
Add Attachment
Lauryn Aronson Oct 08, 2021 10:37 AM
for reference--it looks like he goes by jeffrey armstrong
Add Attachment
Lauryn Aronson Oct 08, 2021 10:37 AM
Thank you,

No, I don't need any additional software and I will be the only one with administrative rights.

Jeff
Add Attachment
Lauryn Aronson Oct 08, 2021 10:33 AM
Task reassigned to Lauryn Aronson.
Add Attachment
Lauryn Aronson Oct 08, 2021 10:33 AM
Status changed from (1) Pending to (7) Waiting for Contact
Add Attachment
Lauryn Aronson Oct 08, 2021 10:32 AM
****This is an outgoing email****
Hi William,

I need some additional information regarding service request #77800

Description: GFA replacing 20150410[Edit Inv]

Your computer is imaged and ready to be delivered and set up. 

Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. 

Will anyone else need admin rights besides you?

Thank you,

Lauryn Aronson
UCS Student Tech.
Add Attachment
Public
Joanie Kinnaman Sep 27, 2021 03:36 PM
inv# 2021-0176
Add Attachment
Alix Karkanen Sep 27, 2021 08:31 AM
laptop 20200864[Edit Inv]
doc 20200884[Edit Inv]
mon 20200783[Edit Inv]
Add Attachment