Service Request Ticket - # 77801

Service Request Information

CONTACT Name Chiles, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2021 08:42 AM
Department Campus Public Safety Phone 88481
Location Email chilesr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200983[Edit Inv] (opens in a new window) Bldg/Room HL 209
Service Tag 39FC2F3 Description Dell Latitude 5420
Serial No. 39FC2F3 Location Jackson Stalley

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DE:9B


Wireless NIC 80:B6:55:90:7A:9F

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Oct 25, 2021 10:55 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Oneil Miguel Oct 25, 2021 10:55 AM 
Was a duplicate request.
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Oneil Miguel Oct 22, 2021 04:07 PM 
Task reassigned to Oneil Miguel.
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Lauryn Aronson Oct 22, 2021 11:58 AM 
****email****

Come on anytime.
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Lauryn Aronson Oct 22, 2021 11:53 AM 
****This is an outgoing email****
Hi Rebecca,

I need some additional information regarding service request #77801

Description: GFA NEW position

What is your availability next week for one of our techs to come set this up?

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Lauryn Aronson Oct 08, 2021 01:28 PM 
Task reassigned to UCS Tech.
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Lauryn Aronson Oct 08, 2021 01:28 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Oct 08, 2021 01:27 PM 
****email****
Hi Lauryn,

I dont need anything else.

Thanks,

Rebecca
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Lauryn Aronson Oct 08, 2021 01:08 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Oct 08, 2021 01:08 PM 
Status changed from (5) Completed to (7) Waiting for Contact
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Lauryn Aronson Oct 08, 2021 01:08 PM 
****This is an outgoing email****
Hi Rebecca,

I need some additional information regarding service request #77801

Description: GFA NEW position

We have your computer imaged and updated. 

Do you need any additional software (besides MS Office, Adobe, etc.) installed?

Does anyone besides you need admin rights?

Thank you,

Lauryn Aronson
UCS Student Tech.
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Lauryn Aronson Oct 08, 2021 01:07 PM 
alright i'm a tad confused by this ticket. but i think joanie was too because chiles had gotten a new setup already so it was weird to have a second one. 

anyway, i updated inventory for the first three wou #s in this ticket. not sure if this is the right place. will fix if not.
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Joanie Kinnaman Sep 28, 2021 01:59 PM 
inv#2021-0150
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Joanie Kinnaman Sep 28, 2021 01:59 PM 
moved to facilities received new set up
laptop 20200681[Edit Inv]
monitor 20200448[Edit Inv], 20200449[Edit Inv]
dock 20200701[Edit Inv]
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Joanie Kinnaman Sep 28, 2021 01:20 PM 
Status changed from (1) Pending to (5) Completed
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Joanie Kinnaman Sep 28, 2021 01:18 PM 
This is a duplicate set up, putting these WOU# back 
into stock
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Alix Karkanen Sep 27, 2021 08:42 AM 
laptop 20200983[Edit Inv]
doc 20200907[Edit Inv]
mon 20200782[Edit Inv]
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