Service Request Ticket - # 77803

Service Request Information

CONTACT Name Ma, Qin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2021 08:56 AM
Department International Student Academic Support Phone 88024
Location Email maq@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160195[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GS4LKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. GS4LKC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:1F:35:70


Wireless NIC 40:49:0F:8A:C7:EB

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Nov 02, 2021 10:47 AM 
Will mark this as complete as Qin Ma's issue has most likely been resolved.
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Moshe Martinez Nov 02, 2021 10:46 AM 
I'm not sure how Qin Ma got added to this ticket, but I think it could have been a mistake that combined two tickets. The issue with Shondra Russell's computer is being handled on SR 78113.
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Moshe Martinez Sep 30, 2021 01:11 PM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Sep 30, 2021 01:11 PM 
I believe John resolved this issue on Tuesday.
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Moshe Martinez Sep 28, 2021 09:59 AM 
Task reassigned to Moshe Martinez.
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Moshe Martinez Sep 28, 2021 09:59 AM 
Contact changed from Shondra Russell to Qin Ma.
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Lauryn Aronson Sep 27, 2021 12:50 PM 
****email****

Hello Lauryn, 

Yes, I've logged in to Acrobat Pro DC for PDFs. Can someone from UCS help me with this today?

Thanks, 

Qin

Qin Ma, M.S.
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Elliot Purl Sep 27, 2021 10:47 AM 
Dropped off, at Lauryn's desk, included with a 
laptop back and charger(s)
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Elliot Purl Sep 27, 2021 08:56 AM 
Bringing it into the office today (9/27)
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Elliot Purl Sep 27, 2021 08:56 AM 
****This is an email****
Hi! We have a laptop (20160195) that had been 
replaced and we had stored. I'd like to 
repurpose it to a new workstation.  However, I 
can't get it to turn on.  Well, it does seem 
like it turns on for half a second but then 
shuts down. I've had it plugged in to the 
charger, but that hasn't worked.  Can we please 
we have it checked out?
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