Service Request Ticket - # 77804

Service Request Information

CONTACT Name ONeill, Sean   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2021 09:01 AM
Department Library & Media Services Phone 88818
Location Email oneills@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200974[Edit Inv] (opens in a new window) Bldg/Room HL 208
Service Tag 38KC2F3 Description Dell Latitude 5420
Serial No. 38KC2F3 Location Sean O'Neill

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DE:9C


Wireless NIC 80:B6:55:90:98:6D

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ncamuso20@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Camuso
Email

Public
Entered by Date Memo
Nathan Camuso Oct 20, 2021 02:13 PM 
Status changed from (2) Scheduled to (5) Completed
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Nathan Camuso Oct 20, 2021 02:13 PM 
Computer replaced, updated inventory
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Nathan Camuso Oct 20, 2021 08:44 AM 
Scheduled for 1:30
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Nathan Camuso Oct 20, 2021 08:39 AM 
****This is an email****
So glad you wrote. I'm off campus this morning. 
Could we reschedule for this afternoon or Friday? -
Sean
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Nathan Camuso Oct 20, 2021 08:10 AM 
Task reassigned to Nathan Camuso.
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Alice Hodge Oct 19, 2021 05:05 PM 
Task reassigned to UCS Tech.
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Alice Hodge Oct 19, 2021 05:05 PM 
Can anyone do this Wed (10/20) morning? Otherwise I'll try in the afternoon once I'm in. :)
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Alice Hodge Oct 18, 2021 10:24 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Alice Hodge Oct 13, 2021 11:13 AM 
Task reassigned to Alice Hodge.
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Alice Hodge Oct 13, 2021 10:56 AM 
On campus Wednesdays all day, but said the morning of 10/20 works :)
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Lauryn Aronson Oct 12, 2021 04:20 PM 
****email****

Except for Oktoberfest at Valsetz, I should be in Hamersly Rm 222 tomorrow. Is there a time that works best for UCS? -Sean
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Lauryn Aronson Oct 12, 2021 11:06 AM 
emailed to ask for availability
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Lauryn Aronson Oct 12, 2021 09:30 AM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Oct 12, 2021 09:30 AM 
****email****

I shouldn't need anything extra that I can't add myself (Handbrake/Audacity/VideoPad/OpenShot) and I don't need any other admins on it.

Sorry for the delay in response, I was out sick. You folks are fast on this! Thanks, -Sean
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Lauryn Aronson Oct 08, 2021 11:09 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Oct 08, 2021 11:09 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Oct 08, 2021 11:09 AM 
****This is an outgoing email****
Hi Sean,

I need some additional information regarding service request #77804

Description: GFA replacing 20141168[Edit Inv]

We have your laptop imaged and updated. 

Do you need any software in addition to the standard software (MS Office, Adobe, etc.)?

Will anyone besides you need admin rights?

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Joanie Kinnaman Sep 27, 2021 03:26 PM 
inv#2021-0176
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Alix Karkanen Sep 27, 2021 09:01 AM 
laptop 20200974[Edit Inv]
doc 20200909[Edit Inv]
mon 20200796[Edit Inv]
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