Service Request Ticket - # 77810

Service Request Information

CONTACT Name Reis, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2021 11:33 AM
Department Phone 88848
Location Email reism@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210071[Edit Inv] (opens in a new window) Bldg/Room HL 220
Service Tag GFJ81F3 Description Dell XPS laptop
Serial No. GFJ81F3 Location Michael Reis

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC 38:14:28:D2:93:6A


Wireless NIC B0:60:88:B0:C0:98

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Feb 25, 2022 12:13 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Monica Valencia Feb 24, 2022 11:44 AM 
Delivered the laptops today. He didn't login to them since he was on his way out. They might need help when they first get logged into them.
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Monica Valencia Feb 23, 2022 12:25 PM 
**Email**

Thanks for the follow up and apologies for the delay on my end. Is it possible to deliver the laptops to Hammersly 220? I will be here to receive the machines today until 4pm, tomorrow between 11 and 4 and Friday from 9-12.

If not, please go ahead and leave them with the circulation desk. Thank you!
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Monica Valencia Feb 03, 2022 08:18 AM 
Emailed again to see if they want us to drop off the laptops at the circulation desk or to someone specific in the Library.
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Monica Valencia Dec 07, 2021 09:59 AM 
Adding Evelina as admin on 20210072[Edit Inv] and removing Michael
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Monica Valencia Dec 07, 2021 09:54 AM 
Apologies for the delay-- I have been in and out of the office. No special software is needed. Two questions:

1. Can one laptop be changed to have Evelina Macias as an administrator?
2. Can someone from UCS deliver them to the library?

Thanks so much!

Best,
Michael
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Monica Valencia Dec 06, 2021 09:11 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Monica Valencia Nov 30, 2021 11:47 AM 
****This is an outgoing email****
Hi Michael,

I need some additional information regarding service request #77810

Description: 2 qty Dell XPS laptop 20210071[Edit Inv] Michael Reis and 20210072[Edit Inv] for Grad Assistant

I'm Monica with UCS. I just wanted to let you know that the laptops are ready to be picked up. I have added you as an admin on both of them.

Please let me know if you need any special software installed on them.

Best,
Monica
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Monica Valencia Nov 30, 2021 11:45 AM 
Added Michael Reis as admin on both laptops
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Monica Valencia Nov 23, 2021 10:31 AM 
Task reassigned to Monica Valencia.
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Monica Valencia Nov 18, 2021 05:05 PM 
Emailed to let them know laptops are ready. Waiting on response for admin rights.
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Lauryn Aronson Oct 25, 2021 09:07 AM 
Task reassigned to UCS Tech.
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Lauryn Aronson Oct 25, 2021 09:07 AM 
Task reassigned to Lauryn Aronson.
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