Service Request Ticket

Service Request Information

CONTACT	Name	Poage, Kimberly	Date	Sep 29, 2021 12:10 PM
	Department	Deaf Studies and Professional Studies	Phone	88758
	Location		Email	poagek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190230 (opens in a new window)	Bldg/Room	ITC
	Service Tag	HV0V1X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	HV0V1X2	Location	GFA Pool
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER from laptop W#20130408 SEPT2019 SR73809: DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D);
	Wired NIC	C8:F7:50:86:6C:78
	Wireless NIC	DC:FB:48:D2:78:1E

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Dec 20, 2021 08:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Sep 29, 2021 04:15 PM	Laptop is re-imaged and updated. no additional software or admin rights were added. Ready to be picked up from 007.	Add Attachment
Michael Volkmann	Sep 29, 2021 04:13 PM	**This is an outgoing email** Hi Kimberly, Just checking in with you about your laptop service request. It is reimaged and ready for use. You can pick it back up from UCS at your convenience. Thanks, Michael	Add Attachment Public
Elliot Purl	Sep 29, 2021 02:03 PM	Task reassigned to Michael Volkmann.	Add Attachment
Elliot Purl	Sep 29, 2021 12:10 PM	Contact- 503-884-3783 Brought it in with several issues, needs to be reimaged. No extra software/admin rights	Add Attachment