Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Sep 29, 2021 02:03 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140646 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ16EF8J7	Location	PDR room
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from xxxx2014004298; Adobe CC2015* subscription SERIALIZED DESKTOP from Order#9442 SEPT2016 SR61402
	Wired NIC	98:5A:EB:CD:5F:43
	Wireless NIC	AC:29:3A:94:29:2D
	Bluetooth NIC	AC:29:3A:94:29:2E

TECHS	Submitted by	Tom Groves	Contact	grovest@wou.edu	88920
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Oct 29, 2021 02:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Oct 29, 2021 02:44 PM	Gave it back, swapped out the loaner, updated inventory	Add Attachment
Nathan Camuso	Oct 29, 2021 12:33 PM	Scheduled to give it back at 2:00	Add Attachment
Nathan Camuso	Oct 27, 2021 10:32 AM	Finally found the disk, attempting reimage	Add Attachment
Nathan Camuso	Oct 27, 2021 10:11 AM	Tried several boot strategies, reset the SMC and the NVRAM, booted in recovery mode several times, and it's still not working.	Add Attachment
Nathan Camuso	Oct 22, 2021 03:31 PM	Faulty iMac is on the floor to the right of my station	Add Attachment
Nathan Camuso	Oct 22, 2021 02:32 PM	Replaced with loaner #20121238	Add Attachment
Nathan Camuso	Oct 22, 2021 01:23 PM	Replacing it with a loaner,	Add Attachment
Nathan Camuso	Oct 11, 2021 11:57 AM	It installed macOS but it's taking an extremely long time to boot. Leaving it for now.	Add Attachment
Nathan Camuso	Oct 11, 2021 10:35 AM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Oct 08, 2021 02:39 PM	**This is an email** The iMac that was being an absolute pain finally booted up and is now asking for an agreement to download the new OS. Shall I go ahead with that or does it need to go back to y'all for that process? -William Mcdonald-Newman	Add Attachment
Nathan Camuso	Oct 08, 2021 11:02 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Camuso	Oct 08, 2021 11:02 AM	I managed to reboot in recovery mode but the Disk Utility couldn't load the disk. Tried to reboot in Internet Recovery mode but it wouldn't finish booting. Suspect the hard drive is shot.	Add Attachment
Nathan Camuso	Oct 08, 2021 09:56 AM	Task reassigned to Nathan Camuso.	Add Attachment
Lourdes Salazar	Oct 04, 2021 08:22 AM	9-10	Add Attachment
Tom Groves	Sep 29, 2021 02:04 PM	Contact Info: 8-9697	Add Attachment Public
Tom Groves	Sep 29, 2021 02:03 PM	While assisting new staff member William Mcdonald- Newman in Terry House he pointed out that his iMac 20140646 is completely inoperable. I verified that on powerup, this iMac just flashes a 'no' sign on the screen.	Add Attachment