Service Request Ticket - # 77844

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2021 04:36 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140843[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PW0SCF8J7 Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298, Adobe CC*FULLMAC serialized desktop from XXXX2014004265 CHANGED to SHARED DEVICE OCT2019 SR#73795

Wired NIC 98:5A:EB:D0:28:39


Wireless NIC B8:09:8A:D7:FC:79


Bluetooth NIC B8:09:8A:D7:FC:7A

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Sep 30, 2021 02:38 PM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Sep 30, 2021 02:38 PM 
keyboard was plugged in to a usb dock built into the table. I don't trust those docks to do their job well. Mouse battery needed to be replaced and connected to computer. Ethernet cable was also in the wrong port.
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Moshe Martinez Sep 30, 2021 01:41 PM 
Task reassigned to Moshe Martinez.
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Elliot Purl Sep 29, 2021 04:36 PM 
Contact Info: Hunter Hall
aswouviscom@mail.wou.edu
503-964-0624
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Public
Elliot Purl Sep 29, 2021 04:36 PM 
One of the ASWOU members is trying to use the 
computer at his station but it won't connect to 
the keyboard/mouse. Apparently, there was a leak 
in that office at one point, and that station was 
affected. Needs someone to take a look, see if 
there's a solution or if they need a new computer.
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