Service Request Ticket

Service Request Information

CONTACT	Name	Granger Ross, Crystal	Date	Sep 30, 2021 04:08 PM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	rossc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180761 (opens in a new window)	Bldg/Room	SHCC Reception Area
	Service Tag	2XL13W2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	2XL13W2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:D6:9E:FB

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	grovest@wou.edu	88920

Entered by	Date	Memo
Tom Groves			Email Public
Entered by	Date	Memo
Tom Groves	Oct 14, 2021 10:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tom Groves	Oct 14, 2021 10:05 AM	Visited. Computer doesn't have BT	Add Attachment
Jennie Yang	Oct 14, 2021 09:31 AM	She has not been helped with her headset yet.	Add Attachment
Jennie Yang	Oct 14, 2021 09:31 AM	Task reassigned to Tom Groves.	Add Attachment
Jennie Yang	Oct 14, 2021 09:31 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Sam Sevugan	Sep 30, 2021 04:10 PM	**This is an email** Thank you so much! 8:00 am is the best because we don't open until 9:00 every day.	Add Attachment
Sam Sevugan	Sep 30, 2021 04:09 PM	Tried to do a bit of troubleshooting with them, and guided them on how to hook it up but they still are unable to pair.	Add Attachment
Sam Sevugan	Sep 30, 2021 04:08 PM	**This is an email** Hello! I just got a wireless headset to use for our Zoom phones. It is bluetooth, and although my computer has bluetooth capability, I can't figure out how to link them. Is that something someone can help me with? In the morning between 8-9 is the best time for me. Thanks!	Add Attachment