Service Request Ticket

Service Request Information

CONTACT	Name	Tierney, Laura	Date	Oct 01, 2021 02:17 PM
	Department	Facilities Services	Phone	88087
	Location		Email	tierneyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161100 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	CTBL2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	CTBL2H2	Location	PDR pile - drive out
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Microsoft Project standard 2019 UCS2018008903 SCCM(ClickToRun) APR2019 SR#71898;
	Wired NIC	D4:81:D7:D8:3B:59
	Wireless NIC	00:28:F8:FE:09:89

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 05, 2021 07:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 05, 2021 07:34 AM	I was able to turn some web features off to allow access to both browsers, Chrome and Firefox.	Add Attachment
Lauryn Aronson	Oct 01, 2021 02:17 PM	Laura Tierney can't access MPulse at all. I'm not sure if this is an issue with her account or her computer (W20161100).	Add Attachment