Service Request Ticket - # 77870

Service Request Information

CONTACT Name Chiles, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2021 02:19 PM
Department Campus Public Safety Phone 88481
Location Email chilesr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160837[Edit Inv] (opens in a new window) Bldg/Room PP 114
Service Tag Description Xerox VersaLink C400 Color Printer #C400/DN
Serial No. 7HB456147B Location Physical Plant Color Laser, Jessica Olson's Office

Model C400/DN Hostname hardhat.wou.edu
Notes Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages NETWORKED IP ADDRESS:140.211.114.36 Ink/Toner Refill

Wired NIC 9C:93:4E:65:30:6F

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Paul Lambert Oct 04, 2021 11:03 AM 
Status changed from (1) Pending to (5) Completed
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Paul Lambert Oct 04, 2021 11:03 AM 
moved
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Tom Groves Oct 04, 2021 09:45 AM 
Task reassigned to Paul Lambert.
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Tom Groves Oct 04, 2021 09:45 AM 
Paul can pull MAC addresses. 

Tom
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Lourdes Salazar Oct 04, 2021 09:43 AM 
Task reassigned to Tom Groves.
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Lourdes Salazar Oct 04, 2021 09:43 AM 
hello tom! are you able to help???
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Lauryn Aronson Oct 01, 2021 02:19 PM 
Rebecca Chiles moved her printer (I know, I know; I explained that's the reason her printer wasn't working). I didn't see a way to get the Mac address for it; I think I had to log in to the printer to print a configuration page?

What I do have is
the WOU #: 20160837[Edit Inv]
the serial number: 7HB456147
the model: Xerox VersaLink C400
the ethernet port number: 012D

I'm not positive, but her office might be 114. She moved offices.
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