Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 01, 2021 03:11 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160583 (opens in a new window)	Bldg/Room	DFSC 208
	Service Tag	HS03ND2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HS03ND2	Location	DFSC 208 LAB Station #
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D2:FA:40

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Nov 09, 2021 08:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Nov 09, 2021 08:42 AM	reimaged and placed back in DFSC 208.	Add Attachment
Michael Volkmann	Nov 04, 2021 11:40 AM	Installing NVMe. may use as source unit for duplicator test run in DFSC 208 lab.	Add Attachment
Michael Volkmann	Nov 03, 2021 10:51 AM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Oct 06, 2021 11:29 AM	Computer appears to be fully operational & has all updates.	Add Attachment
Lauryn Aronson	Oct 01, 2021 03:11 PM	computer from dfsc 208 can't find a hd. replaced the hd twice, nothing. setting aside for future perusal. there is a loaner in its place, so not a high priority.	Add Attachment