Service Request Ticket - # 77874

Service Request Information

CONTACT Name Plahn, Ambre   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2021 07:55 AM
Department Special Projects Phone 89763
Location Email plahna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200968[Edit Inv] (opens in a new window) Bldg/Room WEL 110E
Service Tag HD7C2F3 Description Dell Latitude 5420
Serial No. HD7C2F3 Location Cassandra Shouse

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DE:25


Wireless NIC 80:B6:55:98:E0:B3

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Joanie Kinnaman Feb 08, 2022 04:12 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Joanie Kinnaman Feb 08, 2022 04:12 PM 
She did not take the monitor so editing the invoice.
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Joanie Kinnaman Oct 26, 2021 12:13 PM 
INV#2021-0231
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Oneil Miguel Oct 18, 2021 09:58 AM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Oct 18, 2021 09:20 AM 
****This is an outgoing email****
Hi Ambre,

I need some additional information regarding service 
request #77874

Description: GFA replacing 20160237[Edit Inv]

Your setup is ready and we were just wondering what 
time are you available for a tech to come in? 
Thanks.

Oneil Magno
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Lauryn Aronson Oct 15, 2021 11:00 AM 
Task reassigned to UCS Tech.
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Lauryn Aronson Oct 15, 2021 11:00 AM 
Task reassigned to UCS Tech.
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Lauryn Aronson Oct 15, 2021 11:00 AM 
loftonj added
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Lauryn Aronson Oct 11, 2021 09:15 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Oct 11, 2021 09:15 AM 
****email****

Hi,

That sounds like the only software needed for that station. For admin rights, can we add Jackie Lofton please?

Thank you,


Ambre Plahn
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Lauryn Aronson Oct 11, 2021 09:06 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Oct 11, 2021 09:06 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Oct 11, 2021 09:06 AM 
****This is an outgoing email****
Hi Ambre,

I need some additional information regarding service request #77874

Description: GFA replacing 20160237[Edit Inv]

Your computer is imaged and ready to be delivered and set up. 

Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. 

Will anyone else need admin rights besides you?

Thank you,

Lauryn Aronson
UCS Student Tech.
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Alix Karkanen Oct 04, 2021 07:55 AM 
laptop 20200968[Edit Inv]
doc 20200912[Edit Inv]
mon 20200958[Edit Inv]
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