Service Request Ticket - # 77875

Service Request Ticket - # 77875

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Service Request Information

CONTACT	Name	Russell, Shondra	Date	Oct 04, 2021 08:05 AM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140339 (opens in a new window)	Bldg/Room	APSC 413
	Service Tag		Description	Xerox Phaser 3610/DN Monochrome Laser Printer
	Serial No.	A4T025379	Location	Upward Bound Office
	Model	3610/DN	Hostname
	Notes	small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d IP:	Ink/Toner Refill	Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731
	Wired NIC	9C:93:4E:24:65:65

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Oct 14, 2021 03:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Oct 14, 2021 03:57 PM	Done.	Add Attachment
Moshe Martinez	Oct 14, 2021 03:05 PM	Here is how to enable 2-sided printing: Go to printers & scanners - Manage printer - Make sure the correct printer is selected (not PCL 6) - printer properties - device settings - optional duplex unit - change to "installed"	Add Attachment
Jennie Yang	Oct 14, 2021 11:56 AM	She's available after 2pm today, and make sure to call her before heading over! Thank you!	Add Attachment
Lourdes Salazar	Oct 13, 2021 08:41 AM	Task reassigned to Moshe Martinez.	Add Attachment
Lourdes Salazar	Oct 13, 2021 08:41 AM	she would like a call before heading over. Make sure double printing works when you arrive! Thank you Moshe!	Add Attachment
Jennie Yang	Oct 12, 2021 10:55 AM	Shondra's availability is This thursday 10am-5pm. Please contact her if it needs to be setup.	Add Attachment
Lourdes Salazar	Oct 12, 2021 09:35 AM	i was able to install the driver PCL6 and then go into printer properties and install the double sided driver. I then restarted the computer.	Add Attachment
Lourdes Salazar	Oct 06, 2021 09:44 AM	printer is now in our office behind my desk.	Add Attachment
Lourdes Salazar	Oct 04, 2021 10:24 AM	tomorrow	Add Attachment
Lourdes Salazar	Oct 04, 2021 10:22 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Elliot Purl	Oct 04, 2021 08:05 AM	"optional duplex unit not installed" error, won't let them change settings to allow for double-sided printing, not-network printer.	Add Attachment