Service Request Ticket

Service Request Information

CONTACT	Name	Main, Andy	Date	Oct 04, 2021 12:02 PM
	Department	Campus Recreation/HWC	Phone	88513
	Location		Email	maina@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150692 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN64JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN64JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715;
	Wired NIC	18:66:DA:14:21:82

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Oct 12, 2021 09:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Oct 12, 2021 09:07 AM	went over and he was not experincing that same issue, told him I will be closing the sr and to call back if he has anymore issues.	Add Attachment
Lourdes Salazar	Oct 05, 2021 08:14 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Sam Sevugan	Oct 04, 2021 01:04 PM	**This is an email** Hello, My service request number is: SR77880 I had mentioned when I called that it is somewhat urgent, but I have been able to delay the deadline for this project a few days. So no need to rush someone over immediately.	Add Attachment
Elliot Purl	Oct 04, 2021 12:05 PM	Needs it hopefully as soon as possible, and is sending a screenshot of the error to the help desk.	Add Attachment
Elliot Purl	Oct 04, 2021 12:02 PM	Driver not up to date error when working in video- editing software. Needs someone to come take a look, possibly get driver installed, it's not giving him an option to install them himself.	Add Attachment