Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Oct 04, 2021 02:34 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171070 (opens in a new window)	Bldg/Room	SSC 105
	Service Tag	CSTFRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSTFRP2	Location	Second Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; transfer from W#20120887: ZoomText Mag/Reader v10 VISA2012003435, TextAloud 3 VISA2012003434, Prism Video Format Converter Plus MPEG2 Ed. VISA2013003980, Techsmith Camtasia Studio v8.4 VISA2013003981 UPGRADED to Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; MathType v6.9 WIN VISA2014004355, ABBYY FineReader Pro. Edition v.11 P0090073 upgraded MARCH2015 to Abbyy Fine Reader Pro v12.0 P0096745; Camtasia 2024(remove before reimage)
	Wired NIC	54:BF:64:5D:1A:73

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Nov 24, 2021 10:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Nov 24, 2021 10:54 AM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Nov 24, 2021 10:54 AM	I think this issue was fixed a while ago when I reinstalled ABBYY software on these machines	Add Attachment
Michael Volkmann	Oct 04, 2021 04:33 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Michael Volkmann	Oct 04, 2021 04:33 PM	Software successfully installed on computer. Licensing problem persisted. May need to buy new key.	Add Attachment
Sam Sevugan	Oct 04, 2021 02:34 PM	Contact Info: Lindsey ODS 88250	Add Attachment Public
Sam Sevugan	Oct 04, 2021 02:34 PM	Lindsey (Front Desk @ ODS) called to get some assistance with downloading ABBYY to W20171070. She says the licensing won't work and when downloading it changes and download textaloud...? This has been happening all morning and they are not able to install the software successfully. Give her a call at 88250 for more info.	Add Attachment