Service Request Ticket - # 77885

Service Request Information

CONTACT Name Stalley, Jackson   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2021 03:41 PM
Department Library & Media Services Phone 88894
Location Email stalleyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141158[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 104LV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:51:7E

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public
Entered by Date Memo
Lourdes Salazar May 16, 2022 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Nov 03, 2021 09:05 AM 
we have computer here in our office under the tech 
station. I labelled it with todays date. The user 
put in for A new computer. SR #78085 is connected.
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Lourdes Salazar Oct 12, 2021 09:35 AM 
was not in the office.
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Lourdes Salazar Oct 05, 2021 10:15 AM 
Task reassigned to Lourdes Salazar.
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Lourdes Salazar Oct 05, 2021 08:40 AM 
loaner getting set up on tech counter.
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Sam Sevugan Oct 04, 2021 04:06 PM 
****This is an email****
The machine is in room 209 of the library and is 
the serial workstation. Anybody in the area should 
be able to identify the machine with that 
information but it is next to my workstation. The 
computer has been on a decline for some time but 
has become much more of an issue in recent weeks.

Thanks for your help
Jackson
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Sam Sevugan Oct 04, 2021 03:41 PM 
Good afternoon,

One of our unit computers is no longer operating 
efficiently enough for the work we do. We 
restarted it three times this morning and we still 
could not get it to loggin. We spent almost 30 
minutes per try waiting for it to loggin in one of  
the users, it never did. This is an important 
computer for our unit as it is attached to a 
specialized printer we use daily. The WOU number 
on it is 20141158[Edit Inv]. It is our hope that we can get 
a new machine that better meets our unit needs.
Thanks for your help and have a great day
Jackson Stalley
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