going to close this ticket. it sounds like they're fine. trying to reimage the computer to see if we can do anything with it or use it in the office.

****email from me****

Good Morning,

After speaking with our supervisor, we have determined it is best to replace the computer. Water damage can have unpredictable effects on computers, and this machine appears to already need part replacements. Please let us know if you have any questions about this.

Thank you,

Lauryn Aronson
UCS Tech.

****email from me****

Additionally, one of the memos in this ticket says this piece of equipment was in the flood last March and you were going to talk to your legal team about it. From the given description of the issue, it sounds like this is a fairly standard fix, but I wanted to check if you were able to contact your legal team (in case the computer does have water damage). 

computer is back in the office.

****This is an outgoing email****
Hi Patricia,

We were just following up with you regarding a service request that we have for you.  (#77886)

Description: Computer Blue screening and ends in black screen DFSC 202

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson

Task reassigned to Lauryn Aronson.

****This is an outgoing email****
Hi Patricia,

We were just following up with you regarding a service request that we have for you.  (#77886)

Description: Computer Blue screening and ends in black screen DFSC 202

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

Additionally, were you able to contact your legal team? In a previous email, you said, "I am also going to contact our legal team on this issue as well. This is one of the pieces of equipment that was in the flood last March. We had a service person from Shimadzu come out this summer and certify the equipment, but now it looks like the computer may have failed." 

Thank you,
Lauryn Aronson

Hi There,

I have a computer that has given a blue screen 
error and then tries to boot up using a self 
repair, and it ends on a black screen. The 
computer is in DFSC room 202 and is 20160791.

This computer houses software for our Shimadzu 
UV/Vis 2600 Spectrophotometer that is called UV 
Probe. We actually do not have the CD housed here 
with us currently.  I'm hoping that UCS has it? We 
have all the manuals, which is where I would also 
think the CD would be if we had it. Although 
Professor Poston (who retired last year, would 
have installed the unit in the lab).

We appreciate any help you can provide to help us 
get this equipment up and running (hopefully 
before next Monday)  

Thank you so much,
Patty