Service Request Ticket - # 77905

Service Request Information

CONTACT Name Monge, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2021 03:39 PM
Department Library & Media Services Phone 88887
Location Email monger@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180213[Edit Inv] (opens in a new window) Bldg/Room HL 108
Service Tag 7688HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 7688HQ2 Location Smart Classroom Instructor Station UPG TBA

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:79:1A:17

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Oct 08, 2021 09:20 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Oct 08, 2021 09:20 AM 
Task reassigned to Monica Valencia.
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Monica Valencia Oct 08, 2021 09:20 AM 
VDI is now working properly.
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Sam Sevugan Oct 05, 2021 03:39 PM 
Robert Monge at HL 108 called to report that 
20180213[Edit Inv] wont connect to VDI, the error that is 
coming up is OX1002.
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