Service Request Ticket - # 77907

Service Request Information

CONTACT Name Gallagher, Michelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2021 04:41 PM
Department Behavioral Sciences/ Psychological Sciences Phone 88344
Location Email gallaghm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141253[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5BWHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5BWHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:03:15

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Oct 06, 2021 11:00 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Oct 06, 2021 10:58 AM 
old keyboard removed and put in PDR.
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Lourdes Salazar Oct 06, 2021 09:33 AM 
Task reassigned to Michael Volkmann.
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Lourdes Salazar Oct 06, 2021 09:30 AM 
It was just needing a keyboard. It is now working 
but we were unable to get the old keyboard out 
because it was locked. Left sticky note on old 
one.
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Lourdes Salazar Oct 06, 2021 08:48 AM 
Task reassigned to Lourdes Salazar.
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Sam Sevugan Oct 05, 2021 04:41 PM 
Michelle Gallagher reported that this computer is 
not able to work, ctrl alt delete to sign in is not 
working. Suspects it might be a faulty keyboard.
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