Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Oct 05, 2021 04:54 PM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140192 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5inch, IntelCore i7 Quad core 3.1GHz
	Serial No.	D25N7141F8J8	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(3.1GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0095171, Apple Final Cut Pro X from P005124, This lab must have iMovie and Garageband; OpenSource software: Skype, InkScape, Pencil, Gimp. Audacity 2.0.5 BlueJ 3.1.0, eclipse, Google Earth, Jing 2.6, Microsoft Silverlight, Picasa 3.9.16, Remote Desktop Connection 2.1.1, previously Second Life Viewer v2 new version (3 available), WolfQuest 2.5, epson scanner software, Adobe Master Coll. CS6 from P0091311 for Fall due to courses being taught Fall term.
	Wired NIC	88:63:DF:A4:B8:CF
	Wireless NIC	0C:4D:E9:B3:5A:E2
	Bluetooth NIC	88:63:DF:A4:B8:D0

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jul 12, 2023 04:19 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jul 12, 2023 04:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jul 12, 2023 04:17 PM	The computer this went to, 20140192, was part of the giveaway which makes me think this keyboard is no longer here! Closing ticket.	Add Attachment
Sam Sevugan	Oct 05, 2021 04:55 PM	Was Inventory updated: Yes	Add Attachment Public
Sam Sevugan	Oct 05, 2021 04:55 PM	Was this added to Loaners-n-Checkouts app: Yes	Add Attachment Public
Sam Sevugan	Oct 05, 2021 04:54 PM	Loaning mac keyboard because the one she has currently is not working.	Add Attachment