Status changed from (6) Ready to Deliver to (5) Completed

Status changed from (1) Pending to (6) Ready to Deliver

****This is an outgoing email****
Hi Lori,

We were just following up with you regarding a service request that we have for you.  (#77930)

Description: **check charge**Library chromebook won't turn on 

The battery in this Chromebook has been replaced, and the computer is ready to be picked up. 

Thanks,
Lauryn Aronson

78689

replace battery. computer turns on. going to charge it for a bit then look at it more to make sure it seems like it's working properly.

asking user to put in a purchase request for a new 
battery. 

Charge light is on indicating that charger is 
working.  Tried a hard reset, nothing.  Perhaps a 
faulty power supply.

****This is an email****
Hello,
The library has a Chromebook 20160811 that will 
not turn on and will not charge.  We tried two 
different charging/power adapters.

Monica will drop it off at the helpdesk when they 
return from completing a task at the library.

Lori