Service Request Ticket - # 77933

Service Request Ticket - # 77933

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Service Request Information

CONTACT	Name	Horsey, Rip	Date	Oct 07, 2021 03:17 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170321 (opens in a new window)	Bldg/Room	HWC Lobby
	Service Tag		Description	Xerox Phaser 3260/DNI Monochrome Laser Printer
	Serial No.	K8A249210	Location	Front Desk
	Model	3260/DNI	Hostname	hw-sweats
	Notes	up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; IP ADDRESS:140.211.78.63	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3B:9F:69

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	epurl19@wou.edu	88925

Tracking

Entered by	Date	Memo
Elliot Purl			Email Public
Entered by	Date	Memo
Elliot Purl	Oct 08, 2021 08:13 AM	Task reassigned to Elliot Purl.	Add Attachment
Elliot Purl	Oct 08, 2021 08:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Elliot Purl	Oct 08, 2021 08:12 AM	They seem to have resolved it, but will reach out if it continues to be an issue.	Add Attachment
Sam Sevugan	Oct 07, 2021 03:22 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Sam Sevugan	Oct 07, 2021 03:19 PM	Printer works fine, they are able to connect and print. Red light keeps blinking though, they want it to stop but do not know why it keeps blinking.	Add Attachment
Sam Sevugan	Oct 07, 2021 03:18 PM	**This is an email** Hi Rip, Seeing as you are still able to connect and print to the printer I will go ahead and create a service request ticket for this printer to be troubleshooted by a tech when they are available. We will email or call if we have any updates. Please let me know if there is anything else I can help you with. Have a great day! Best, Sam	Add Attachment
Sam Sevugan	Oct 07, 2021 03:17 PM	**This is an email** Any updates on this printer red-light error?	Add Attachment
Sam Sevugan	Oct 07, 2021 03:17 PM	**This is an email** We are able to print to the printer. We ran test prints and checked the printer history. We have unplugged it, we have open the tray, we have pulled out the ink to see if anything was jammed. We just do not know why the red light won't stop.	Add Attachment
Sam Sevugan	Oct 07, 2021 03:17 PM	**This is an email** Hello, Is there a specific error code popping up? Or just the error light? I'm assuming no one is able to print to the printer? Does it appear as an option to print? Please be as detailed as possible, as diagnosing this issue quickly will help us take care of this faster. Best, Elliot	Add Attachment
Sam Sevugan	Oct 07, 2021 03:17 PM	**This is an email** We called about the printer error a few weeks ago. We have checked all the computers for any jobs that are hung up. None appear. Please when you have time save us from the horrid red blinking light of shame. Thank you. W20170321	Add Attachment