Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 08, 2021 03:01 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171274 (opens in a new window)	Bldg/Room	TERRY 108
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	FVFWT5A6HV29	Location	Student Media KWOU laptop
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.15 (Catalina)	Software	MSDesktopEdOffice201*MAC XXXX2017006552;
	Wireless NIC	88:E9:FE:78:57:A8
	Bluetooth NIC	88:E9:FE:72:7B:4E

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	ssevugan20@wou.edu	88925

Entered by	Date	Memo
Sam Sevugan			Email Public
Entered by	Date	Memo
Sam Sevugan	Oct 18, 2021 03:34 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Sam Sevugan	Oct 18, 2021 03:34 PM	Task reassigned to Sam Sevungan.	Add Attachment
Sam Sevugan	Oct 18, 2021 03:34 PM	Pickup laptop and dropped off loaner 20140357	Add Attachment
Lauryn Aronson	Oct 18, 2021 11:54 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Elliot Purl	Oct 18, 2021 11:51 AM	Will be swinging by around 2pm today (10/18) to pick up computer/drop off loaner	Add Attachment
Lauryn Aronson	Oct 15, 2021 11:50 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Oct 15, 2021 11:49 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Oct 15, 2021 10:54 AM	i have the laptop. unbound and rebound. working on updates.	Add Attachment
John Rushing	Oct 15, 2021 07:52 AM	Task reassigned to UCS Tech.	Add Attachment
Sam Sevugan	Oct 08, 2021 03:02 PM	Contact Info: William Mcdonald-Newman, mcdonaldnewmanw@mail.wou.edu. ext. 89697	Add Attachment Public
Sam Sevugan	Oct 08, 2021 03:01 PM	William Mcdonald-Newman from Terry House (student worker) has an unused laptop would need to be kicked off and on the network	Add Attachment