Service Request Ticket - # 77940

Service Request Ticket - # 77940

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hoover, Alyssa	Date	Oct 08, 2021 03:30 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	hoovera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181453 (opens in a new window)	Bldg/Room	APSC 405A
	Service Tag	8FNS0X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	8FNS0X2	Location	Disability Services notetaker laptop
	CPU	Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:7E:4C:92
	Wireless NIC	DC:FB:48:52:54:F9

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	epurl19@wou.edu	88925

Tracking

Entered by	Date	Memo
Elliot Purl			Email Public
Entered by	Date	Memo
Elliot Purl	Oct 11, 2021 10:44 AM	Task reassigned to Elliot Purl.	Add Attachment
Elliot Purl	Oct 11, 2021 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Elliot Purl	Oct 11, 2021 10:44 AM	Successfully logged into computers after hooking them to ethernet, John created local accounts.	Add Attachment
Sam Sevugan	Oct 08, 2021 03:31 PM	**This is an email**	Add Attachment
Sam Sevugan	Oct 08, 2021 03:31 PM	I don't know - I wasn't the one trying to login to the laptops (other transcribers tried it and now don't remember what was happening). We'll try to have someone bring them over and also pick up bigger laptop bags. Thanks! Alyssa	Add Attachment
Sam Sevugan	Oct 08, 2021 03:31 PM	**This is an email** Hello, When you say you are unable to log in- are you getting any error messages? Does it say MASH underneath the spot to input log-in credentials? You're more than welcome to drop those computers off/pick up laptop bags, and one of our techs will take a look. Best, Elliot	Add Attachment
Sam Sevugan	Oct 08, 2021 03:31 PM	**This is an email** the ID numbers of the laptops we can't access are 20181453 and 20181454.	Add Attachment
Sam Sevugan	Oct 08, 2021 03:30 PM	**This is an email** Hello! We had a couple of our Typewell reader laptops replaced by UCS but we can't log in to either of them. We've tried our Portal logins but they don't work and we weren't given login info for logging onto the laptops themselves. If you could help us out with that, it would be greatly appreciated! We also are in need of 3-4 larger laptop bags for transcribing gear. We think we might've lost a couple of them to UCS when the old reader laptops were taken when we got the new ones. If you have any larger laptop bags (not the single laptop sleeves but ones that could accommodate two laptops, chargers, etc.) lying around that we could have, that would be great. If you have any questions, please feel free to reach out. Thanks so much! Alyssa	Add Attachment