Service Request Ticket

Service Request Information

CONTACT	Name	Barnard, Luke	Date	Oct 11, 2021 08:39 AM
	Department	Facilities Services	Phone	88097
	Location		Email	barnardl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171078 (opens in a new window)	Bldg/Room	PP
	Service Tag	CSPCRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSPCRP2	Location	Rainmaster
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:26:C5

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Nov 22, 2021 10:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Nov 16, 2021 10:43 AM	Irrigation software seems to be working now after doing windows updates. I can't get the windows start menu to work.	Add Attachment
Monica Valencia	Nov 15, 2021 04:10 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Nov 11, 2021 03:53 PM	Going to take a look at the 9am	Add Attachment
Nathan Camuso	Oct 11, 2021 10:59 AM	I split the second request on this ticket to another ticket so it can be kept track of separately. #77947	Add Attachment
Elliot Purl	Oct 11, 2021 09:33 AM	**This is an email** I think this Computer may need to be tested in place because it has an external modem. Also while it has patrial functionality we need to continue to use it.	Add Attachment
Elliot Purl	Oct 11, 2021 08:39 AM	Our irrigation computer in the grounds office has 2 issues: 1. It is not making our automated calls at night. Also when I click on the start menu button the menu does not come up. I have restarted it twice and it still has the same issues. 2. In our dusty shop some of the keys on the keyboard are not working, do you have spare keyboards? If you need to get a hold of me call my cell 503- 931-7089.	Add Attachment