Service Request Ticket - # 77943

Service Request Information

CONTACT Name Wright, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2021 09:18 AM
Department Creative Arts/Theater-Dance Phone 88861
Location Email wrightr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190481[Edit Inv] (opens in a new window) Bldg/Room RA Auditorium
Service Tag Description Apple iMac 21.5 4K retinia, i7 3.2GHz 6-core #Z0VY
Serial No. C02ZF11FJWF2 Location Theatre Sound computer, Ray Finnel

CPU Intel Core i7 (3.2GHz 6-core 8th-gen)


OS MAC OS X 10.15 (Catalina) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2019009325; QLab 4 Audio perpetual license VISA2019009861;

Wired NIC 80:4A:14:61:F9:F7


Wireless NIC A4:83:E7:A5:C1:EE


Bluetooth NIC A4:83:E7:9E:21:98

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
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Entered by Date Memo
Lauryn Aronson Oct 22, 2021 10:26 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Lauryn Aronson Oct 22, 2021 10:26 AM 
combining into 77998. closing this ticket.
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Lauryn Aronson Oct 21, 2021 07:59 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Oct 18, 2021 07:58 AM 
Task reassigned to Lauryn Aronson.
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Alice Hodge Oct 14, 2021 02:39 PM 
Admin rights added for Ryan Wright and Scott Grim, Nic Wilson had auth errors and couldn't be added yet. (related to #77944)
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Oneil Miguel Oct 11, 2021 05:06 PM 
Task reassigned to UCS Tech.
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Oneil Miguel Oct 11, 2021 05:06 PM 
He's available Thursday afternoon from 1-4pm.
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Oneil Miguel Oct 11, 2021 11:23 AM 
Task reassigned to Oneil Miguel.
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Lauryn Aronson Oct 11, 2021 09:21 AM 
can combine with 77944 for one trip
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Lauryn Aronson Oct 11, 2021 09:18 AM 
****email****

Speaking of Admin Rights, we have a Mac here in the Rice that we use for Theatre Productions but don't have admin rights to install needed programs (the same ETC configuration program that I mentioned above.)  Is there anyway we can get Admin Rights on that Mac as well, for those same 3 people? [Ryan Wright, Scott Grim, Nic Wilson] The computer number is 20190481[Edit Inv], and is currently located in the Rice Auditorium Space between the sound board and light board.
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