combining into 77998. closing this ticket.

****email****

Hello Lauryn,

There's technically only 2 computers that I have Admin Rights to that Nic also needs Admin rights to.  That would be the Mac - comp. number:  20190481, and the new Laptop that was delivered last Thursday, I don't have this computer with me at the moment.  (By the way, both of these computers should also have Scott Grim as having Admin Rights.)

Then there is one computer a Dell Desktop - comp. number:  20141246 that is in Nic's office that he should have admin access to as well.

However, I believe there is an issue with Nic being able to just get logged into the system in general on any computer.  So I have included him on this email thread so that he can better schedule with you how to get help with the situation.

Nic, is not a full time employee here on campus so I will leave it up to him to schedule with you when is best to meet. 

Thank you for your assistance on this matter!

****This is an outgoing email****
Hi Ryan,

I need some additional information regarding service request #77944

Description: Check admin rights

I heard there were issues adding Nic Wilson as an admin on your computers. When would you be available for me to come take a look at this?

Thank you,

Lauryn Aronson
UCS Student Tech.

Added admin rights for Nic Wilson, but auth errors preventing login. Additionally, he can't connect to wou-secure on his personal device. Tried removing and re-adding network - but the panel for pawprint authentication doesn't appear. Did appear once - but aforementioned auth error prevented validation.

He's available Thursday afternoon from 1-4pm.

Task reassigned to Oneil Miguel.

update inventory to nic wilson if needed