Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 11, 2021 10:48 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140237 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DZJXS12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	DZJXS12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1
	Wired NIC	34:17:EB:BB:91:5C

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Nov 11, 2021 01:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Nov 11, 2021 01:38 PM	Dropped off at library checkout desk.	Add Attachment
Moshe Martinez	Nov 04, 2021 04:14 PM	Ready to return back to the library.	Add Attachment
Moshe Martinez	Nov 04, 2021 04:13 PM	Reimaged Dell tower 20140237 and added wouloaner user.	Add Attachment
Moshe Martinez	Nov 02, 2021 11:13 AM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	Nov 02, 2021 10:49 AM	Started reimage on my desk	Add Attachment
Lauryn Aronson	Oct 14, 2021 09:43 AM	keep getting error when trying to reimage. will examine more later. "failed to run task sequence "an error occurred while retrieving policy for this computer (0x80004005). for more information, contact your system adinistrator or helpdesk operator."	Add Attachment
Lauryn Aronson	Oct 11, 2021 10:48 AM	computer was in the front area of the office. unsure why it was set there. sticky note on it: "reimage and return to library"	Add Attachment