Service Request Ticket

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Service Request Information

CONTACT	Name	Quest, James	Date	Oct 12, 2021 01:11 PM
	Department	Child Development Center	Phone	14034
	Location		Email	questj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130826 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JV3KD12	Description	Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
	Serial No.	JV3KD12	Location	PDR
	CPU	Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN
	OS	Windows 7 Pro	Software	MS office Pro Plus 2013 from P0094096
	Wired NIC	EC:F4:BB:2F:C3:54
	Wireless NIC	C4:D9:87:B5:BC:A6
	Bluetooth NIC	C4:D9:87:B5:BC:AA

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Tracking

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Nov 17, 2021 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Nov 17, 2021 03:22 PM	User's laptop is still running very slow. It is a 2013 laptop so I suggested the user and his supervisor to put in a purchase request for a new setup. They agreed so keep an eye out for future GFA setup for James.	Add Attachment
Oneil Miguel	Nov 10, 2021 02:51 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Nov 10, 2021 02:51 PM	Swapped out the hard drive, reimaged, and delivered back to James.	Add Attachment
Oneil Miguel	Nov 05, 2021 02:52 PM	Laptop in UCS 007.	Add Attachment
John Rushing	Oct 15, 2021 12:10 PM	Task reassigned to John Rushing.	Add Attachment
Oneil Miguel	Oct 15, 2021 12:02 PM	Task reassigned to UCS Tech.	Add Attachment
Oneil Miguel	Oct 15, 2021 11:51 AM	**This is an outgoing email** Hi James, I need some additional information regarding service request #77953 Description: No Bootable Device found Since the laptop is showing a No Bootable Device, we plan on replacing the hard drive. Will you need a loaner laptop in the mean time? Thanks. Oneil Magno	Add Attachment Public
Oneil Miguel	Oct 15, 2021 08:02 AM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Oct 13, 2021 01:37 PM	**This is an email I am available after 2:00 on either day, if you are able to tell me what time so i can come out of my classroom. **	Add Attachment
Oneil Miguel	Oct 13, 2021 11:08 AM	**This is an outgoing email** Hi James, I need some additional information regarding service request #77953 Description: No Bootable Device found I am emailing to ask about your availability on the days of Thursday or Friday. Apologies that we were not able to see your request yesterday. Thanks. Oneil Magno	Add Attachment Public
Sam Sevugan	Oct 12, 2021 01:11 PM	20130826 is experiencing a no bootable device found. A screenshot of the error/issue can be found in his email thread. Basically will just keep looping whenever any key is pressed. James is unable to use this laptop. He is available anytime after 2:30pm	Add Attachment