Service Request Ticket - # 77958

Service Request Information

CONTACT Name Howard, Ava   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2021 09:11 AM
Department Natural Science Division Phone 88702
Location Email howarda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180237[Edit Inv] (opens in a new window) Bldg/Room NS 004
Service Tag 7655HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 7655HQ2 Location Smart Classroom Instructor Station

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:79:9D:06

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Oct 14, 2021 12:07 PM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Oct 14, 2021 12:07 PM 
Power LED replaced using spare parts. Returned to NS 
004. Everything seems to be working properly.
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Michael Volkmann Oct 13, 2021 02:03 PM 
Computer appears to be working properly. Power LED 
isn't always lighting up, though.
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Michael Volkmann Oct 13, 2021 11:17 AM 
Instructor station taken back to ITC 007 to check 
on. Loaner 20141205[Edit Inv] in its place.
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Nathan Sauer Oct 13, 2021 09:11 AM 
This has happened twice now. Had to pull the power 
cord and restore power to get it to turn on.
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