Service Request Ticket - # 77963

Service Request Information

CONTACT Name Cameron, Samantha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2021 11:53 AM
Department Financial Aid Phone 88681
Location Email camerons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190231[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag 3TL12X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 3TL12X2 Location Skylar Connolly

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; PL/SQL Developer license(v.13 MARCH2020) VISA2019009667;

Wired NIC C8:F7:50:86:6C:C5


Wireless NIC DC:FB:48:CF:42:61

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact epurl19@wou.edu 88925

Tracking

Entered by Date Memo
Elliot Purl
Email

Public
Entered by Date Memo
Elliot Purl Oct 13, 2021 01:05 PM 
Task reassigned to Elliot Purl.
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Elliot Purl Oct 13, 2021 01:05 PM 
Status changed from (1) Pending to (5) Completed
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Sam Sevugan Oct 13, 2021 12:28 PM 
She emailed to cancel her ticket.
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Sam Sevugan Oct 13, 2021 12:28 PM 
****This is an email****
Hello,

I think I can cancel my service request for now. I 
realized that my computer keyboard and mouse are 
both wireless and linked to the same USB plug-in, 
so after moving it closer to both devices, it has 
seemingly remedied the problem. Again, I 
appreciate all your support very much! I'll follow 
up if I experience any further issues with the 
computer.

Best regards,
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Elliot Purl Oct 13, 2021 11:53 AM 
Computer being slow, you've recently updated it, and 
restarted it, unable to really move mouse or use 
keyboard, it's lagging too much to be functional.
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