Service Request Ticket - # 77965

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Service Request Information

CONTACT	Name	Rodrigues, Stan	Date	Oct 13, 2021 02:53 PM
	Department	Athletics /Socccer	Phone
	Location		Email	rodriguess@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20200973 (opens in a new window)	Bldg/Room	ITC
	Service Tag	GF7C2F3	Description	Dell Latitude 5420
	Serial No.	GF7C2F3	Location	LOCKED AWAY CONSULT MGMT
	CPU	10th Generation Intel Core 15-10310U
	OS	Unknown	Software
	Wired NIC	38:14:28:5B:DE:23
	Wireless NIC	80:B6:55:91:51:D1
TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Oct 25, 2021 04:03 PM	inv#2021-0227	Add Attachment
Monica Valencia	Oct 21, 2021 04:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 21, 2021 04:50 PM	Laptop, doc & monitor setup on 10/20/21	Add Attachment
Alix Karkanen	Oct 13, 2021 02:53 PM	laptop 20200973 doc 20200917 mon 20200775	Add Attachment

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