Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 14, 2021 02:59 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171079 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	CSGGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGGRP2	Location	2wks
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; FREEWARE/SHAREWARE requested by TROYER for RESEARCH ASST STATION: Zotero standalone (desktop); Notepad++ https://notepad-plus-plus.org/ ; Antconc http://www.laurenceanthony.net/software/antconc/ ; Sarant http://www.laurenceanthony.net/software/sarant/ ;
	Wired NIC	D8:9E:F3:4B:AA:D7

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Oct 20, 2021 09:54 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Nathan Camuso	Oct 20, 2021 09:54 AM	Computer delivered, loaner under desk for 2 weeks	Add Attachment
Nathan Camuso	Oct 20, 2021 09:12 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Nathan Camuso	Oct 20, 2021 09:12 AM	Computer Reimaged and software installed	Add Attachment
Nathan Camuso	Oct 18, 2021 03:55 PM	Computer is on work desk being reimaged	Add Attachment
Nathan Camuso	Oct 18, 2021 01:39 PM	Computer is currently in UCS 007, updating inventory	Add Attachment
Nathan Camuso	Oct 18, 2021 12:37 PM	Task reassigned to Nathan Camuso.	Add Attachment
Monica Valencia	Oct 14, 2021 03:01 PM	Jaxon Hutchison - jhutchinson18@wou.edu in Bellamy 324	Add Attachment
Monica Valencia	Oct 14, 2021 02:59 PM	User said they clicked on a link and they ended up getting multiple popups on computer. Do not connect to the network when looking at computer.	Add Attachment