Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 18, 2021 08:56 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161088 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02TTJRYHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	DC:A9:04:84:AB:A2
	Bluetooth NIC	DC:A9:04:8D:2F:50

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Dec 22, 2021 04:20 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Dec 22, 2021 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Dec 22, 2021 03:11 PM	yeah, as oneil said, it's "dead-dead" putting this in the parts cubby and closing the ticket.	Add Attachment
Lauryn Aronson	Oct 18, 2021 08:56 AM	putting it under the whiteboard for now	Add Attachment
Lauryn Aronson	Oct 18, 2021 08:56 AM	was trying to reimage to be a loaner. not turning on at all, even after being plugged in. this might just need to go to pdr, but, since it's 2016, it might be worth taking a couple minutes to look at more closely.	Add Attachment