Service Request Ticket

Service Request Information

CONTACT	Name	Singson, Beeb	Date	Oct 18, 2021 09:43 AM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190205 (opens in a new window)	Bldg/Room	NS 218
	Service Tag	3RV4PY2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	3RV4PY2	Location	Smart Classroom Instructor's Station
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:53:A5:E6

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Oct 20, 2021 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Oct 20, 2021 10:07 AM	20190205 finished. Should have all the software it needs. Returned to classroom and loaner returned to loaner shelf. No more signs of keyboard disconnection issues.	Add Attachment
Michael Volkmann	Oct 19, 2021 11:43 AM	Loaner had same issues with keyboard disconnecting. Tried replacing monitor USB cable and that may have fixed the problem.	Add Attachment
Michael Volkmann	Oct 19, 2021 11:42 AM	Replaced 20190205 with a loaner and brought it back to get NVMe'd and re-imaged. Needs custom software installed.	Add Attachment
Nathan Sauer	Oct 19, 2021 08:11 AM	Task reassigned to Michael Volkmann.	Add Attachment
Nathan Sauer	Oct 19, 2021 08:11 AM	Task reassigned to Michael Volkmann.	Add Attachment
Nathan Sauer	Oct 19, 2021 08:11 AM	Computer needs to be re-imaged and new NVMe installed.	Add Attachment
Justin Cope	Oct 18, 2021 10:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Oct 18, 2021 10:27 AM	key board wasn't working so I switched it out. Ran some driver up dates it wasn't overly laggy for me so it should be all good.	Add Attachment