Service Request Ticket

Service Request Information

CONTACT	Name	Hall, Ebony	Date	Oct 18, 2021 03:21 PM
	Department	Graduate Studies	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130444 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch, Intel i5 3.2GHz Quad #Z0PF
	Serial No.	D25LQ0UVF8J9	Location	PDR
	CPU	Intel Core i5(3.2GHz, 6MB L3)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0092619, [TRANSFER from W#20080824 and 20100344: Adobe Master Collection CS5 Mac from P0077589, Filemaker Pro 7 from P0053991, and Inspiration 7.6 from P0054076], Adobe Captivate v.8 license from P0096086; Adobe Captivate 10 (2017 release) UCS104112017007252;
	Wired NIC	68:5B:35:9B:0B:1D
	Wireless NIC	C8:E0:EB:46:E2:AF
	Bluetooth NIC	C8:E0:EB:46:E2:B0

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Oct 26, 2021 09:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Oct 26, 2021 09:31 AM	Sent email, did not receive a reply.	Add Attachment
Moshe Martinez	Oct 21, 2021 02:43 PM	I dropped off keyboard, mouse, and power cord. Update in progress	Add Attachment
Moshe Martinez	Oct 21, 2021 02:00 PM	Task reassigned to Moshe Martinez.	Add Attachment
Sam Sevugan	Oct 21, 2021 01:02 PM	**This is an email** 20130444 is the Mac in Room 262 in RWEC	Add Attachment
Sam Sevugan	Oct 18, 2021 03:22 PM	Ebony will email/forward along the specific location, and wou#	Add Attachment
Sam Sevugan	Oct 18, 2021 03:21 PM	**This is an email** Firstly, I have a desk that needs to be setup with an Apple computer in the GA room in the RWEC building. It has an Apple Monitor, but doesn't have a power cord, a keyboard, or a mouse. Can someone kindly help me with this?	Add Attachment