Service Request Ticket - # 77991

Service Request Ticket - # 77991

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Service Request Information

CONTACT	Name	Perlman, Mark	Date	Oct 18, 2021 04:30 PM
	Department	Humanities Division	Phone	88969
	Location		Email	perlmam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200674 (opens in a new window)	Bldg/Room	CH 104
	Service Tag	5Z546D3	Description	Dell Latitude
	Serial No.	5Z546D3	Location	Kathleen Rice
	CPU	10th Generation Intel Core 15-10310U
	OS	Unknown	Software
	Wired NIC	38:14:28:15:00:00
	Wireless NIC	64:6E:E0:4C:67:2E

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Tracking

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Nov 01, 2021 08:47 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Alice Hodge	Nov 01, 2021 08:47 AM	He said he wasn't having the issue any longer, and was able to connect to the H: Drive successfully.	Add Attachment
Alice Hodge	Oct 28, 2021 02:39 PM	**This is an outgoing email** Hi Mark, We were just following up with you regarding a service request that we have for you. (#77991) Description: Needs help connecting to H-Drive We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. If you do still need assistance - please let us know your availability over the next few business days. If Monday specifically still works, just let me know a time and I'll be sure to come by and help resolve the problem. Thank you! Alice Hodge	Add Attachment Public
Alice Hodge	Oct 21, 2021 02:53 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Alice Hodge	Oct 21, 2021 02:53 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Alice Hodge	Oct 21, 2021 02:53 PM	Called to see if Monday still works, if he can then I'll take care of it that morning! :)	Add Attachment
Sam Sevugan	Oct 18, 2021 04:30 PM	Sent him guides and instructions to connect to his H-drive but is still having trouble getting connected (he says it's a new computer). Wants a tech to drop by and assist him. Give him a call at 503-602-0022 Weekly Availability: Monday: 10am - 12pm Wed: 2-4pm	Add Attachment