Service Request Ticket - # 77992

Service Request Information

CONTACT Name Gallagher, Michelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 19, 2021 08:30 AM
Department Behavioral Sciences/ Psychological Sciences Phone 88344
Location Email gallaghm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180231[Edit Inv] (opens in a new window) Bldg/Room TODD 347
Service Tag 75Z8HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 75Z8HQ2 Location Smart Classroom Instructor Station UPG TBA

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:79:85:F3

TECHS Submitted by Jennie Yang Contact ryang16@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Oct 25, 2021 01:23 PM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Oct 25, 2021 01:22 PM 
Computer returned to TODD 347. Loaner back on Loaner 
Shelf.
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Michael Volkmann Oct 21, 2021 09:43 AM 
Computer was functional but INCREDIBLY slow. 
Replaced with loaner and brought back to ITC 007. 
Now has an NVMe but imaging is down.
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Nathan Camuso Oct 20, 2021 04:43 PM 
Task reassigned to Michael Volkmann.
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Nathan Camuso Oct 20, 2021 11:38 AM 
I checked it out, probably needs reimaging, email 
sent to schedule time for it to be replaced with a 
loaner.
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Nathan Camuso Oct 20, 2021 08:40 AM 
Task reassigned to Nathan Camuso.
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Jennie Yang Oct 19, 2021 08:30 AM 
"The computer in Todd 347 went black after login and password were entered.  The faculty member restarted the computer twice and the same thing happened."
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