Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Oct 19, 2021 03:47 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171072 (opens in a new window)	Bldg/Room	SSC
	Service Tag	CSSHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSSHRP2	Location	DAS Student Use
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; TRANSFER FROM W#20130670 MAR2019 SR#71471 ZoomText v9.1 MAG/RDR from P0080238
	Wired NIC	54:BF:64:5D:1D:84

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Oct 20, 2021 04:39 PM	Task reassigned to Alice Hodge.	Add Attachment
Alice Hodge	Oct 20, 2021 04:39 PM	Task reassigned to Alice Hodge.	Add Attachment
Alice Hodge	Oct 20, 2021 04:39 PM	Dropped by today and resolved the issue!	Add Attachment
Lourdes Salazar	Oct 20, 2021 10:06 AM	Task reassigned to UCS Tech.	Add Attachment
Lourdes Salazar	Oct 20, 2021 07:59 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Sam Sevugan	Oct 19, 2021 03:47 PM	Contact Info: ODS, 503-838-8250	Add Attachment Public
Sam Sevugan	Oct 19, 2021 03:47 PM	DS forwarded an email from a student worker over at APSC 405. The screenshot attached in the email shows the error "the trust relationship between this workstation and the primary domain failed".	Add Attachment