Service Request Ticket - # 78005

Service Request Information

CONTACT Name Carrillo, Noah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2021 04:37 PM
Department Phone 89324
Location Email carrillon@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20200001[Edit Inv] (opens in a new window) Bldg/Room COT 110
Service Tag Description Brother ImageCenter Wireless Desktop Scanner #ADS-2800W
Serial No. U64278F9G302096 Location Noah Carillo
TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Oct 22, 2021 10:15 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Oct 22, 2021 10:15 AM 
Scanner is now working. Had to take off Wifi and have it look for the network.
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Monica Valencia Oct 21, 2021 10:13 AM 
Task reassigned to Monica Valencia.
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Elliot Purl Oct 20, 2021 04:38 PM 
****This is an email****
Sorry I took a while to reply. The computer is 
*20200980* and the scanner is *20200001*. To 
clarify, I am not printing from a device to a 
printer. The device I am using is a scanner I use 
when I have a hard copy that I need to scan and 
send to the business office. The model of device 
is a Brother Image Center ADS-2800W, a standalone 
scanner. Let me know if you need any more 
information.

I am in the office until 1:30 today, 2-6pm 
Wednesday, 3-6 Thursday, and 9-6 Friday.
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Elliot Purl Oct 20, 2021 04:37 PM 
****This is an email from Tony Manso****
Can you guys help Noah with this issue? They need 
to be able to scan from their copier/scanner to 
the path below:
\\groupa.wou.edu\groupa\business_office\doc_manage
ment\pcards
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Elliot Purl Oct 20, 2021 04:37 PM 
****This is an email****
Over here at The Cottage, we have a little scanner 
that I'm supposed to use to send some paperwork 
over to the business office, but it doesn't seem 
to want to behave. I'm supposed to be able to send 
paperwork over "Pcard Network", but I can't find 
anything labeled that, and I get error messages 
saying I can't connect to any network. I talked to 
the business office and they pointed me in your 
direction as the person to talk to. Do I need to 
submit a ticket, and if so, where? Thank you very 
much for your help, and please let me know what 
other information you need.
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