Service Request Ticket - # 78006

Service Request Information

CONTACT Name Lofton, Jackie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 21, 2021 12:03 PM
Department International Education & Development Phone 88161
Location Email loftonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20171170[Edit Inv] (opens in a new window) Bldg/Room MA 121
Service Tag 93LMHP2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. 93LMHP2 Location Jackie Bouvia, Int'l Student Advisor
TECHS Submitted by Jennie Yang Contact ryang16@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Oct 22, 2021 10:45 AM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Oct 22, 2021 10:45 AM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Oct 22, 2021 10:20 AM 
Task reassigned to UCS Tech.
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Oneil Miguel Oct 22, 2021 10:20 AM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Oneil Miguel Oct 22, 2021 10:19 AM 
User restarted her computer on her own time and it 
seemed to have fixed the problem. User will put in 
another service request if the problem comes back.
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Oneil Miguel Oct 22, 2021 10:11 AM 
Task reassigned to Oneil Miguel.
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Jennie Yang Oct 21, 2021 12:03 PM 
one of the Dual monitors has developed a black strip on the top part of the screen, needs to be looked at and fixed.
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