Service Request Ticket - # 78007

Service Request Ticket - # 78007

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Service Request Information

CONTACT	Name	Solvedt, Nora	Date	Oct 21, 2021 01:46 PM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140340 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Epson WorkForce Pro WP-4020 Wireless Color Inkjet Printer
	Serial No.	NUEY001670	Location	PDR 2023 Giveaway
	Model	C11CB30201	Hostname
	Notes	4800 x 1200 dpi, 16 ppm Black, 11 ppm Color (ISO), Ethernet & Wi-Fi, AirPrint, Google Cloud Print, Email Print, Automatic Duplex Printing, Input Capacity 330 Sheets, Monthly Duty Cycle 20,000 Pages *This printer will be a USB local printer only, our campus wireless network does not support wireless printing and this is model is not supported for network printing by UCS. * T:\1. Drivers\Epson\WorkForcePro_WP-4020	Ink/Toner Refill	Epson 676XL Black Ink Cartridge, Cyan Ink Cartridge, Magenta Ink Cartridge and Yellow Ink Cartridge

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Nov 22, 2021 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Nov 22, 2021 10:50 AM	*Email* Since this printer can not be networked and the dean does not want it in her office we are not going to have it set up right now. You can close the work order. Thanks for checking! Nora	Add Attachment
Monica Valencia	Nov 22, 2021 10:40 AM	**This is an outgoing email** Hi Nora, I need some additional information regarding service request #78007 Description: Library Printer Setup I'm Monica with UCS. I just wanted to follow up and see if you still needed assistance with setting up your printer via USB? Best, Monica	Add Attachment Public
Monica Valencia	Nov 10, 2021 08:16 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Nov 05, 2021 01:26 PM	Talked to Nora about the driver compatibility issue. She is going to talk to Chelle Batchelor to see if she wants it connected directly to her computer via usb.	Add Attachment
Monica Valencia	Nov 05, 2021 11:46 AM	Printer driver is not compatible with the print server.	Add Attachment
Monica Valencia	Nov 03, 2021 04:35 PM	Emailed to see when a good time would be to set up the printer.	Add Attachment
Elliot Purl	Oct 29, 2021 08:00 AM	**This is an email** I was just informed by our student employee that someone from UCS was here (in the Library Admin office) to set up this printer but needed to check with someone about something...? Anway, I was just checking to see if this printer was set up and ready to go. If so, what's the printer name? Thanks!	Add Attachment
Monica Valencia	Oct 28, 2021 03:42 PM	Task reassigned to Monica Valencia.	Add Attachment
Sam Sevugan	Oct 21, 2021 01:46 PM	**This is an email** Hi, We have a color printer that has been sitting idle in the Library Technical Services department for a number of years. (see attached picture) If possible we'd like to set this up in the Library Admin office and have it networked so that the Dean and Admin staff can use it as needed for color printing. The printer has been moved to the Library Admin office (room HL206). Is this something you can help me with? Thank you! Nora	Add Attachment