Service Request Ticket - # 78020

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2021 08:59 AM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20190724[Edit Inv] (opens in a new window) Bldg/Room DFSC 202B
Service Tag Description Xerox VersaLink B400/DN Monochrome Laser Printer
Serial No. 6HB021332B Location Instrumentation Printer(USB local with HUB)

Model B400/DN Hostname dsc-chem-inst
Notes 47 ppm -monthly duty cycle: recommended up to 12,000 pages and max up to 110,000; -max RES. 1200 x 1200 dpi (enhanced) -Standard two sided output(duplexing) - std paper capacity 700 sheets (optional extra tray) -Sm.-med. workgroup, Best for work teams of 3 to 15 users -Memory 2GB standard; LOCAL PRINTER with Sharing HUB: Tripp Lite 4-Port USB 2.0 Hi-Speed Printer/Peripheral Sharing Switch #U215-004-R on UCS2019010274; Ink/Toner Refill

Wired NIC 9C:93:4E:AB:A5:09


TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public

Entered by Date Memo
Moshe Martinez Oct 26, 2021 12:05 PM
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Oct 26, 2021 12:05 PM
Completed.
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Moshe Martinez Oct 26, 2021 12:03 PM
She was not able to log in to the 20091035[Edit Inv] computer because MASH doesn't work with XP. She didn't remember any local passwords so I signed in with "ucsadmin" using the box of flowers password. Updated the "chemistry" account to have password "chemistry". The computer wasn't letting me add a new user or create an account without a password.
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Lourdes Salazar Oct 25, 2021 10:34 AM
printer driver was installed. Only need to take a 
look at request number 2
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Lourdes Salazar Oct 25, 2021 08:06 AM
Task reassigned to Lourdes Salazar.
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Elliot Purl Oct 22, 2021 08:59 AM
****This is an email****
I have 2 requests.

1)   Printer #20190724[Edit Inv] is able to be found by our 
instruments and professor computers but is always 
showing as offline. So we are unable to print. It 
is connected to 080B077 port 2. So we need that 
fixed.

2)   We need computer #20091035[Edit Inv] to have the 
password requirements removed. Since it can no 
longer get on the internet/network since it is a 
WinXP machine it should not require a password 
anymore. And right now we are locked out because 
the password is not working since it can't check 
for the network.
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